Our team will provide administrative support to all business functions within your organization. These administrators will manage the transactional and repetitive duties typically handled by IT managers and other key IT personnel. Responsibilities will include the preparation of technical reports and presentations, organization of IT-related correspondence and meeting preparation, as well as the management of databases and IT service management (ITSM) platforms.

Our outsourced IT support specialists are adept at operating in a diverse range of environments, showcasing exceptional adaptability. This administrative staff is not only highly productive but also possesses a variety of essential skills, such as the ability to work effectively under pressure, strong customer service orientation, and meticulous attention to detail. By effectively communicating with your outsourcing provider, you can determine the tasks most critical to your business, the objectives you wish to achieve, and the manner in which you would like your IT support team to operate. This collaboration will also result in a reduction in infrastructure and training expenses due to the lower operational costs associated with outsourcing.

The success of any specialist IT support staff is contingent upon the ITSM system of the organization. These systems contain essential data that IT managers extract and utilize on a daily basis.

Outsourcing ITSM and customer support are inextricably linked. The IT support staff at Sourcx frequently employs ITSM tools such as ServiceNow and Zendesk. This ensures that your offshore team will have no difficulty in locating the necessary information to resolve IT issues, address client inquiries, or generate reports regarding IT services or infrastructure.

By outsourcing your IT solutions needs, you can ensure a seamless and efficient operation, enabling your in-house team to focus on strategic initiatives and core business activities.