Administrative support will be provided to all business functions by your team. These administrators manage the transactional, repetitive duties that BDMs and other key sales figures are responsible for, such as the preparation of reports and presentations, the organization of correspondence and meeting preparation, and the management of databases and CRM platforms.

These outsourced support specialists must possess the ability to operate in a diverse array of environments and exhibit adaptability. This administrative staff is highly productive and possesses a variety of essential skills, such as the capacity to work effectively under pressure, customer service, and attention to detail. By effectively communicating with your outsourcing provider, you can determine the tasks that are most critical to your business, the objectives you wish to accomplish, and the manner in which you would like your sales support team to operate. This will also result in a reduction in infrastructure and training expenses due to the lower cost of operations associated with outsourcing.

The success of any specialist support staff is contingent upon the CRM of the organization. These databases contain essential data that sales managers extract and utilize on a daily basis.

Outsourcing CRMs and customer service are inextricably linked. The sales support staff at MicroSourcing frequently employs CRMs such as Hubspot and Salesforce. This implies that your offshore team will have no difficulty in locating the information necessary to address customer complaints, address client inquiries, or generate reports regarding products or services.